Dear Guest,
We are pleased to welcome you to your home away from home, provided by Portfolio Serviced Accommodation! We hope you have a comfortable and enjoyable stay in our serviced apartment here in Welwyn Garden City. Whether you're here for business or leisure, we’ve taken every measure to ensure your stay is seamless and relaxing.
Should you need any assistance or have any questions during your time with us, please don’t hesitate to reach out. We’re just a call or message away.
You can contact us at:
- Phone: 0800 0248 914
- Email: info@Portfolio-group.co.uk
In this guide, you will find all the important information about the apartment, including check-in/check-out details, Wi-Fi access, and instructions for appliances. We’ve also provided recommendations for local restaurants, shops, and attractions to help you explore everything Welwyn Garden City has to offer.
Thank you for choosing Portfolio Serviced Accommodation. We hope you have a wonderful stay and feel right at home at Fountain House!
Warm regards,
The Portfolio Serviced Accommodation Team
Address & Directions
Check-In and Check-Out Times
- Check-In Time: 3:00 PM
- Check-Out Time: 10:00 AM
- For early check-in or late check-out requests, please contact us in advance, and we’ll do our best to accommodate, depending on availability.
Wi-Fi Details
- Your Wifi router is located near the television in your apartment. The login details can be found on the side of the router.
Parking Instructions
For parking, you will find a parking permit next to the Sky TV box inside the apartment. The permit will display your designated bay number. Please park in this bay and ensure the permit is always placed on your vehicle's windscreen to avoid receiving a parking ticket.
Before departure, kindly return the parking permit to its original location near the Sky TV box.
Key Access
- Your apartment key will be located in the Portfolio Key safes, found on in the post room on the left as you enter the buildin. Please refer to your joining instructions for further information and directions.
Emergency Exits
- In case of an emergency, exit the apartment using the main door and follow the hallway to the nearest exit stairwell. The building’s evacuation plan is mounted in the communal areas.
House Rules
To ensure a pleasant stay for all our guests and to maintain the property, we kindly ask that you follow these house rules during your time at Fountain House.
1. Noise and Quiet Hours
- Please be mindful of noise levels, especially between 10:00 PM and 8:00 AM. This is a residential building, and we want to respect our neighbours’ peace and privacy.
2. No Smoking
- This is a non-smoking apartment. Smoking is strictly prohibited inside the apartment and common areas of the building. Please use outdoor smoking areas if needed. A fee may apply for any smoking-related damage or odors.
3. Pet Policy
- Unfortunately, pets are not allowed in the apartment. If you have any specific needs, please contact us in advance to discuss.
4. No Parties or Events
- Parties, events, or large gatherings are not allowed in the apartment. If you're hosting visitors, please keep the number of guests within the apartment's capacity. Any unauthorised events could result in an immediate cancellation of the booking without refund.
5. Maximum Occupancy
- The maximum number of guests allowed is determined on your booking agreement. If this number is exceeded without prior permission, we may charge an additional fee or cancel the reservation.
6. Waste Disposal
- Please dispose of your waste properly. Rubbish should be placed in the bins located in the fenced off area outside of the block's back door. When exiting the back door this area will be on your right hand side. Recycling is encouraged.
7. Kitchen Use
- You are encouraged to use the kitchen, but please ensure that all appliances are turned off and that dishes are cleaned after use. Kindly leave the kitchen as tidy as you found it.
8. Safety
- For your safety and the safety of others, please do not leave the apartment's front door open or unlocked when not in the apartment. Also ensure that the main entry doors are closed and do not let unknown persons into the building. Keep windows secured when leaving the property.
9. Damages
- Please inform us immediately of any damages, breakages, or maintenance issues. While we understand accidents happen, any significant damage to the property may result in additional fees.
10. Respect the Property
- We ask that you treat the apartment and its furnishings with care. This includes keeping the space clean, using the provided amenities responsibly, and adhering to any specific instructions found within the apartment (such as for appliances).
Thank you for following these house rules. We want to make sure your stay is as comfortable and enjoyable as possible while also respecting the property and neighbours. If you have any questions or special requests, please feel free to contact us.
Using The Induction Cooker Hob
The cooker is an induction hob, so firstly you need to make sure there is sufficient water or food inside the pot/pan, then you place this on top one of the stove. The heat only works if the pot is heavy with some food/water. Then on the hob you will see the symbol of where each stove is located. You press this until it reaches a high number, then the cooker will heat up.
Local Area Guide: Welwyn Garden City Centre
Welcome to Welwyn Garden City! This beautiful, garden-inspired town has a lot to offer, from relaxing parks to excellent dining and shopping. Here's a guide to help you explore the local area.
Restaurants & Cafés
- Côte Brasserie – A cozy French-inspired restaurant offering a range of delicious dishes from breakfast to dinner. Perfect for a casual meal or a special evening out.
- Address: 6-8 Howardsgate, Welwyn Garden City, AL8 6AL
- Distance: 19 minute walk / 4 minute drive
- Misya Meze & Grill – For authentic Turkish cuisine, Misya offers a great selection of Turkish dishes with a modern twist.
- Address: 67 Parkway, Welwyn Garden City, AL8 6JQ
- Distance: 19 minute walk / 4 minute drive
- Café Nero – If you’re looking for a quick coffee break, Café Nero provides a range of hot drinks, snacks, and a relaxed ambiance.
- Address: 31 Howardsgate, Welwyn Garden City AL8 6AP
- Distance: 19 minute walk / 4 minute drive
- For other restaurant recommendations please follow this link
Shopping & Supermarkets
- Waitrose – A premium supermarket with fresh produce, prepared meals, and a great selection of wines. It’s perfect for stocking up during your stay.
- Address: 42-44 Bridge Rd, Welwyn Garden City, AL8 6AB
- Distance: 5-minute drive
- Sainsbury’s – A larger supermarket offering everything you need, from groceries to household essentials.
- Address: 44 Church Rd, Welwyn Garden City AL8 6SA
- Distance: 5-minute drive
- The Howard Centre – This shopping mall has a variety of stores, including a Marks & Spencer that offers groceries, clothing, and more.
- Address: Howardsgate, Welwyn Garden City
- Distance: 15-minute walk
- John Lewis & Partners – A large department store offering everything from fashion and beauty to home goods and electronics.
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- Address: Bridge Rd, Welwyn Garden City
- Distance: 15-minute walk
Parks & Outdoor Activities
- Stanborough Park – A stunning green space with lakes, walking paths, and picnic areas. You can also enjoy water activities like rowing or paddleboarding on the lakes.
- Distance: 9-minute drive
- Welwyn Garden City Rose Garden – A tranquil spot in the city centre, perfect for a peaceful stroll among the beautiful roses.
- Distance: 9-minute drive
- The Campus West Cinema – A local gem for film lovers, offering a mix of mainstream and independent films, along with a library and theatre.
- Address: The Campus, Welwyn Garden City, AL8 6BX
- Distance: 19-minute walk
Public Transport
- Welwyn Garden City Train Station – This station offers regular services to London King’s Cross (approx. 30 minutes) and other destinations such as Cambridge and Peterborough.
- Distance: 18-minute walk
- Bus Services – Local buses run through the town centre with routes to surrounding areas, including Hatfield and St Albans. The nearest bus stops are located along Howardsgate.
Pharmacies & Medical Services
- Boots Pharmacy – Convenient for picking up prescriptions, health supplies, and beauty products.
- Address: The Howard Centre, Welwyn Garden City
- Distance: 18-minute walk
- New QEII Hospital – For any medical emergencies, the New QEII Hospital is the nearest full-service medical facility.
- Address: Howlands, Welwyn Garden City AL7 4HQ
- Distance: 9-minute drive
- For medical emergencies call 999!
We hope this guide helps you explore the best of Welwyn Garden City, and get the most out of your serviced apartment! If you have any questions or need further recommendations, don’t hesitate to reach out. Enjoy your stay!