Dear Guest,
We are pleased to welcome you to your home away from home, provided by Portfolio Serviced Accommodation! We hope you have a comfortable and enjoyable stay in our serviced apartment here in Welwyn Garden City. Whether you're here for business or leisure, we’ve taken every measure to ensure your stay is seamless and relaxing.
Should you need any assistance or have any questions during your time with us, please don’t hesitate to reach out. We’re just a call or message away.
You can contact us at:
- Phone: 0800 0248 914
- Email: info@Portfolio-group.co.uk
In this guide, you will find all the important information about the apartment, including check-in/check-out details, Wi-Fi access, and instructions for appliances. We’ve also provided recommendations for local restaurants, shops, and attractions to help you explore everything Welwyn Garden City has to offer.
Thank you for choosing Portfolio Serviced Accommodation. We hope you have a wonderful stay and feel right at home at Fountain House!
Warm regards,
The Portfolio Serviced Accommodation Team
Address & Directions
- Address: Fountain House, Parkway, Welwyn Garden City AL8 6DS
- The apartment is conveniently located near the city centre, a short walk from the train station and local amenities. You can easily access nearby attractions, restaurants, and parks.
Check-In and Check-Out Times
- Check-In Time: 3:00 PM
- Check-Out Time: 10:00 AM
- For early check-in or late check-out requests, please contact us in advance, and we’ll do our best to accommodate, depending on availability.
Wi-Fi Details
- Your Wifi router is located in the hallway cupboard of your apartment. There is a pull-out tab on the back of the router on which you will find login details. Please use these to connect to the wifi.
Parking Instructions
- Parking: Because of the city centre location there is no free parking on site available. You can park on the roadside for free, for up to one hour (please check the signs) and there are longer term paid car parks nearby. We recommend the following:
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APCOA Osborn Way, AL8 6TU Welwyn Garden City Tel: 0845 077 4224The car park is a surface site and has 401 spaces, 4 Pay & Display Machines and a Customer Service Kiosk.Please visit the link to view prices: https://www.apcoa.co.uk/parking-in/welwyn-garden-city/welwyn-garden-city/
Key Access
- Fountain House apartments are keyless and can be accessed using the codes provided in your check-in information. Please contact us if there are any issues accessing your apartment.
Emergency Exits
- In case of an emergency, exit the apartment using the main door and follow the hallway to the nearest exit stairwell. The building’s evacuation plan is mounted in the communal areas.
House Rules
To ensure a pleasant stay for all our guests and to maintain the property, we kindly ask that you follow these house rules during your time at Fountain House.
1. Noise and Quiet Hours
- Please be mindful of noise levels, especially between 10:00 PM and 8:00 AM. This is a residential building, and we want to respect our neighbours’ peace and privacy.
2. No Smoking
- This is a non-smoking apartment. Smoking is strictly prohibited inside the apartment and common areas of the building. Please use outdoor smoking areas if needed. A fee may apply for any smoking-related damage or odors.
3. Pet Policy
- Unfortunately, pets are not allowed in the apartment. If you have any specific needs, please contact us in advance to discuss.
4. No Parties or Events
- Parties, events, or large gatherings are not allowed in the apartment. If you're hosting visitors, please keep the number of guests within the apartment's capacity. Any unauthorised events could result in an immediate cancellation of the booking without refund.
5. Maximum Occupancy
- The maximum number of guests allowed is determined on your booking agreement. If this number is exceeded without prior permission, we may charge an additional fee or cancel the reservation.
6. Waste Disposal
- Please dispose of your waste properly. Rubbish should be placed in the bins located in the fenced off area outside of the block's back door. When exiting the back door this area will be on your right hand side. Recycling is encouraged.
7. Kitchen Use
- You are encouraged to use the kitchen, but please ensure that all appliances are turned off and that dishes are cleaned after use. Kindly leave the kitchen as tidy as you found it.
8. Safety
- For your safety and the safety of others, please do not leave the apartment's front door open or unlocked when not in the apartment. Also ensure that the main entry doors are closed and do not let unknown persons into the building. Keep windows secured when leaving the property.
9. Damages
- Please inform us immediately of any damages, breakages, or maintenance issues. While we understand accidents happen, any significant damage to the property may result in additional fees.
10. Respect the Property
- We ask that you treat the apartment and its furnishings with care. This includes keeping the space clean, using the provided amenities responsibly, and adhering to any specific instructions found within the apartment (such as for appliances).
Thank you for following these house rules. We want to make sure your stay is as comfortable and enjoyable as possible while also respecting the property and neighbours. If you have any questions or special requests, please feel free to contact us.
Using The Induction Cooker Hob
The cooker is an induction hob, so firstly you need to make sure there is sufficient water or food inside the pot/pan, then you place this on top one of the stove. The heat only works if the pot is heavy with some food/water. Then on the hob you will see the symbol of where each stove is located. You press this until it reaches a high number, then the cooker will heat up.
Heating Instructions
Using The Sofa Beds
In Fountain House apartments there are 2 kinds of sofa bed - they are either blue or grey.
Instructions on using the blue sofa beds:
Instructions on using the grey sofa beds:
Local Area Guide: Welwyn Garden City Centre
Welcome to Welwyn Garden City! This beautiful, garden-inspired town has a lot to offer, from relaxing parks to excellent dining and shopping. Here's a guide to help you explore the local area.
Restaurants & Cafés
- Côte Brasserie – A cozy French-inspired restaurant offering a range of delicious dishes from breakfast to dinner. Perfect for a casual meal or a special evening out.
- Address: 6-8 Howardsgate, Welwyn Garden City, AL8 6AL
- Distance: This restaurant is directly below the apartments so very easy to find!
- Misya Meze & Grill – For authentic Turkish cuisine, Misya offers a great selection of Turkish dishes with a modern twist.
- Address: 67 Parkway, Welwyn Garden City, AL8 6JQ
- Distance: Misya is located next door to Fountain House so is also easy to find!
- Café Nero – If you’re looking for a quick coffee break, Café Nero provides a range of hot drinks, snacks, and a relaxed ambiance.
- Address: 31 Howardsgate, Welwyn Garden City AL8 6AP
- Distance: 2-minute walk
- For other restaurant recommendations please follow this link
Shopping & Supermarkets
- Waitrose – A premium supermarket with fresh produce, prepared meals, and a great selection of wines. It’s perfect for stocking up during your stay.
- Address: 42-44 Bridge Rd, Welwyn Garden City, AL8 6AB
- Distance: 6-minute walk
- Sainsbury’s – A larger supermarket offering everything you need, from groceries to household essentials.
- Address: 44 Church Rd, Welwyn Garden City AL8 6SA
- Distance: 5-minute walk
- The Howard Centre – This shopping mall has a variety of stores, including a Marks & Spencer that offers groceries, clothing, and more.
- Address: Howardsgate, Welwyn Garden City
- Distance: 5-minute walk
- John Lewis & Partners – A large department store offering everything from fashion and beauty to home goods and electronics.
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- Address: Bridge Rd, Welwyn Garden City
- Distance: 5-minute walk
Parks & Outdoor Activities
- Stanborough Park – A stunning green space with lakes, walking paths, and picnic areas. You can also enjoy water activities like rowing or paddleboarding on the lakes.
- Distance: 20-minute walk or a 5-minute drive
- Welwyn Garden City Rose Garden – A tranquil spot in the city centre, perfect for a peaceful stroll among the beautiful roses.
- Distance: 5-minute walk
- The Campus West Cinema – A local gem for film lovers, offering a mix of mainstream and independent films, along with a library and theatre.
- Address: The Campus, Welwyn Garden City, AL8 6BX
- Distance: 10-minute walk
Public Transport
- Welwyn Garden City Train Station – This station offers regular services to London King’s Cross (approx. 30 minutes) and other destinations such as Cambridge and Peterborough.
- Distance: 4-minute walk
- Bus Services – Local buses run through the town centre with routes to surrounding areas, including Hatfield and St Albans. The nearest bus stops are located along Howardsgate.
Pharmacies & Medical Services
- Boots Pharmacy – Convenient for picking up prescriptions, health supplies, and beauty products.
- Address: The Howard Centre, Welwyn Garden City
- Distance: 4-minute walk
- New QEII Hospital – For any medical emergencies, the New QEII Hospital is the nearest full-service medical facility.
- Address: Howlands, Welwyn Garden City AL7 4HQ
- Distance: 8-minute drive
- For medical emergencies call 999!
We hope this guide helps you explore the best of Welwyn Garden City, and get the most out of your serviced apartment! If you have any questions or need further recommendations, don’t hesitate to reach out. Enjoy your stay!