Dear Guest,
We are pleased to welcome you to your home away from home, provided by Portfolio Serviced Accommodation! We hope you have a comfortable and enjoyable stay in our serviced apartment here in Stevenage. Whether you're here for business or leisure, we’ve taken every measure to ensure your stay is seamless and relaxing.
Should you need any assistance or have any questions during your time with us, please don’t hesitate to reach out. We’re just a call or message away.
You can contact us at:
- Phone: 0800 0248 914
- Email: info@Portfolio-group.co.uk
In this guide, you will find all the important information about the apartment, including check-in/check-out details, Wi-Fi access, and instructions for appliances. We’ve also provided recommendations for local restaurants, shops, and attractions to help you explore everything Stevenage has to offer.
Thank you for choosing Portfolio Serviced Accommodation. We hope you have a wonderful stay and feel right at home at Fountain House!
Warm regards,
The Portfolio Serviced Accommodation Team
Address & Directions
- Address: Skyline House, Swingate, Stevenage, Hertfordshire, SG1 1AP
- The apartment is conveniently located near in the town centre, a short walk from the train station and local amenities. You can easily access nearby attractions, restaurants, and parks.
Check-In and Check-Out Times
- Check-In Time: 3:00 PM
- Check-Out Time: 10:00 AM
- For early check-in or late check-out requests, please contact us in advance, and we’ll do our best to accommodate, depending on availability.
Wi-Fi Details
- Your Wifi router is located by the television in your apartment. The Log in details are on the back of the router. Please use these to connect to the wifi.
Parking Instructions
For parking, you will find a parking permit next to the Sky TV box inside the apartment. The permit will display your designated bay number. Please park in this bay and ensure the permit is always placed on your vehicle's windscreen to avoid receiving a parking ticket.
The entrance to the parking area is located beside the building at street level, and the access code for the gate is 3110.
Before departure, kindly return the parking permit to its original location near the Sky TV box.
Key Access
- Your apartment key will be located in the Portfolio Key safes, found on the lower floor of Skyline House. Please refer to your joining instructions for further information and directions.
Emergency Exits
- In case of an emergency, exit the apartment using the main door and follow the hallway to the nearest exit stairwell. The building’s evacuation plan is mounted on your front door.
House Rules
To ensure a pleasant stay for all our guests and to maintain the property, we kindly ask that you follow these house rules during your time at Fountain House.
1. Noise and Quiet Hours
- Please be mindful of noise levels, especially between 10:00 PM and 8:00 AM. This is a residential building, and we want to respect our neighbours’ peace and privacy.
2. No Smoking
- This is a non-smoking apartment. Smoking is strictly prohibited inside the apartment and common areas of the building. Please use outdoor smoking areas if needed. A fee may apply for any smoking-related damage or odors.
3. Pet Policy
- Unfortunately, pets are not allowed in the apartment. If you have any specific needs, please contact us in advance to discuss.
4. No Parties or Events
- Parties, events, or large gatherings are not allowed in the apartment. If you're hosting visitors, please keep the number of guests within the apartment's capacity. Any unauthorised events could result in an immediate cancellation of the booking without refund.
5. Maximum Occupancy
- The maximum number of guests allowed is determined on your booking agreement. If this number is exceeded without prior permission, we may charge an additional fee or cancel the reservation.
6. Waste Disposal
- Please dispose of your waste properly. Rubbish should be placed in the communal car park, accessed through the block's back door. Recycling is encouraged.
7. Kitchen Use
- You are encouraged to use the kitchen, but please ensure that all appliances are turned off and that dishes are cleaned after use. Kindly leave the kitchen as tidy as you found it.
8. Safety
- For your safety and the safety of others, please do not leave the apartment's front door open or unlocked when not in the apartment. Also ensure that the main entry doors are closed and do not let unknown persons into the building. Keep windows secured when leaving the property.
9. Damages
- Please inform us immediately of any damages, breakages, or maintenance issues. While we understand accidents happen, any significant damage to the property may result in additional fees.
10. Respect the Property
- We ask that you treat the apartment and its furnishings with care. This includes keeping the space clean, using the provided amenities responsibly, and adhering to any specific instructions found within the apartment (such as for appliances).
Thank you for following these house rules. We want to make sure your stay is as comfortable and enjoyable as possible while also respecting the property and neighbours. If you have any questions or special requests, please feel free to contact us.
Local Area Guide: Stevenage Town Centre
Welcome to Stevenage! Whether you're here for business or leisure, the town centre offers a great mix of dining, shopping, and recreational activities. Here’s a guide to help you make the most of your short stay in our Stevenage serviced apartments.
Restaurants & Cafés
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ASK Italian – A popular Italian restaurant offering a variety of pasta, pizzas, and Mediterranean dishes. Ideal for a casual lunch or dinner with family or friends.
- Address: Stevenage Leisure Park, Kings Way, Stevenage
- Distance: 5-minute walk from our Skyline serviced apartments
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Rump and Wade – Good, honest, British food served all day at the picturesque Cromwell Hotel.
- Address: The Cromwell Hotel, High Street, Stevenage, SG1 3AZ
- Distance: 18-minute walk from our Skyline serviced apartments
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Wagamama – For a taste of Asian cuisine, Wagamama offers delicious ramen, katsu curry, and a variety of Japanese-inspired dishes.
- Address: Stevenage Leisure Park, Kings Way, Stevenage
- Distance: 5-minute walk from our Skyline serviced apartments
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Costa Coffee – A great spot to grab a coffee or a quick snack while exploring the town centre.
- Address: 108 Queensway, Stevenage
- Distance: 3-minute walk
Grocery Stores & Markets
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Tesco Extra – Located on the doorstep of our Stevenage serviced apartments, Tesco Extra offers a wide range of groceries, fresh produce, and household essentials.
- Address: The Forum, Stevenage Town Centre
- Distance: 1-minute walk
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ASDA – Another large supermarket for your grocery needs, offering everything from food to home goods.
- Address: Monkswood Way, Stevenage
- Distance: 10-minute walk or 3-minute drive
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The Forum Market – A small outdoor market in the town centre where you can find fresh fruit, vegetables, and local goods.
- Address: The Forum, Stevenage Town Centre
- Distance: 3-minute walk
Parks & Outdoor Activities
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Fairlands Valley Park – A large, scenic park with beautiful lakes, walking trails, and picnic areas. You can also enjoy water sports like sailing, paddleboarding, and kayaking.
- Distance: 15-minute walk or 5-minute drive
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Stevenage Town Gardens – A lovely green space in the town centre, perfect for a quiet stroll or a moment of relaxation.
- Distance: 5-minute walk
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Hollywood Bowl – Located in the Stevenage Leisure Park, Hollywood Bowl offers bowling, arcade games, and family-friendly fun.
- Address: Stevenage Leisure Park, Kings Way, Stevenage
- Distance: 5-minute walk
Public Transport
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Stevenage Train Station – The station offers regular services to London King’s Cross (around 30 minutes), Cambridge, and Peterborough. It’s easily accessible from Skyline House, making it a convenient hub for day trips.
- Distance: 5-minute walk
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Bus Services – Stevenage has a well-connected bus network, with frequent services running from the bus station, located near the town centre, to local areas and nearby towns.
Shopping
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Westgate Shopping Centre – The main shopping mall in Stevenage, featuring a range of popular high street stores including Primark, Boots, and JD Sports. You’ll also find a few cafés and fast food outlets here.
- Address: Queensway, Stevenage
- Distance: 3-minute walk
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IKEA – If you’re in the mood for home shopping, IKEA is located just outside the town centre, offering a huge selection of furniture and home goods.
- Address: Gunnels Wood Rd, Stevenage
- Distance: 8-minute drive
Pharmacies & Medical Services
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Boots Pharmacy – Conveniently located in the Westgate Shopping Centre, Boots offers a wide range of health products, prescriptions, and beauty items.
- Address: 2-3 The Forum, Stevenage Town Centre
- Distance: 3-minute walk
-
Superdrug – Another pharmacy in the town centre offering health products, cosmetics, and over-the-counter medication.
- Address: 100 Queensway, Stevenage
- Distance: 2-minute walk
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Lister Hospital – For any medical emergencies, Lister Hospital is the nearest full-service hospital.
- Address: Coreys Mill Ln, Stevenage
- Distance: 10-minute drive
We hope this guide helps you discover the best of Stevenage town centre! If you need any additional recommendations or assistance, don’t hesitate to contact us. Enjoy your stay!